WhiteOrchidBathBoutique.com shipping policy is as follows: All orders will be processed and received within three business days. (M-F excluding major holidays) Standard shipping time frame is usually 3-day ground shipping. Allow extra time for holidays. At this time we only use USPS. Once shipped, lost, stolen, damaged shipments fall under USPS guidelines for protection and claims. All shipments may be received up to 10 pm on business days (M-S excluding major holidays or unforeseen supply chain delays). Shipping rates will be visible upon check-out. Any questions or concerns may be directed to whiteorchidbathboutique@gmail.com